Privacy Policy

Terms of use

1. General provisions

1.1. These terms of use, hereinafter - the Terms of Use, are defined by the website

1.2. SIA CareIndustry, registration no. 40203401220, address: Lubānas iela 41/5-90, Riga LV-1073, hereinafter - SIA CareIndustry, provides the content available on and provides services in accordance with the Terms of Use.

1.3. The user is an able-bodied natural or legal person who purchases or uses other services. Minors between the ages of 14 and 18 use services only with the permission of a parent or guardian, except in cases where they have their own income.

1.4. If the User purchases goods offered by, these Terms of Use are considered a legally binding document, which defines the rights and obligations of the parties in connection with the purchase of goods, payment for them, as well as the conditions of delivery and return of goods.

1.5. If the User purchases goods on, it is considered that the User has familiarized himself with these Terms of Use and agrees to them. By agreeing to the Terms of Use, the user confirms that he has the right to register and purchase goods in the online store.

1.6. If the User tries to harm the operation, stability, security of in any way, or otherwise fails to comply with these Terms of Use, SIA CareIndustry has the right to cancel the User's registration or otherwise limit the User's access to the online store.

1.7. SIA CareIndustry reserves the right to unilaterally amend and supplement the Terms of Use. When the User makes a purchase on, the Terms of Use apply, which are in effect at the time of ordering the goods, therefore the User must read the Terms of Use each time he makes a purchase.

1.8. SIA CareIndustry reserves the right to change the price of goods or set a special price for goods. The goods are sold to the User at the prices valid at the time of placing the order for the goods.

2. Protection of personal data

2.1. Only registered Users can shop on When making a purchase, the User must enter the name, product delivery address, phone numbers, e-mail.

2.2. The user is fully responsible for the correctness of the data provided in the registration form. If the User has provided inaccurate data in the registration form, CareIndustry Ltd. is not responsible for the incorrectness of the data and the resulting consequences and is entitled to demand compensation for direct losses from the User.

2.3. By agreeing to these Terms of Use, the User agrees that notifications necessary for providing order, payment and delivery information will be sent to the specified e-mail address.

2.4. SIA CareIndustry guarantees that the User's data will be used only for the purpose of purchasing goods and direct marketing.

2.5. SIA CareIndustry undertakes not to disclose the User's personal data to third parties, except for the partners of SIA CareIndustry, who ensure the delivery of goods to the User, or provide other services related to the fulfillment of orders.

2.6. At the time of delivery of the product, the recipient of the product may be asked to present a personal identification document to identify the person's identity.

3. Conclusion of the purchase-sale contract

3.1. The product purchase agreement between SIA CareIndustry and the User is considered to be concluded from the moment the User selects the product(s), creates a shopping cart and clicks on "place order". The user is obliged to pay for the goods in accordance with the procedure and deadlines provided for in the Terms of Use.

3.2. Purchase contracts are registered and stored in the database.

3.3. SIA CareIndustry agrees to deliver the goods purchased by the User to the address specified by the User, based on the conditions specified in Clause 5 of the Terms of Use.

3.4. If SIA CareIndustry fails to contact the User within 3 (three) business days after placing the order, the order is cancelled, the User receives money back only for the product, the delivery fee is not refunded.

3.5. In an emergency situation, when due to unforeseen circumstances, SIA CareIndustry cannot provide the product purchased from the online store SIA CareIndustry undertakes to offer a similar product. If the User does not agree, SIA CareIndustry shall refund the paid money as soon as possible, but no later than within 30 (thirty) calendar days.

4. Product prices and payment procedure

4.1. Product prices in the online store are indicated in Euros, VAT is included in the price.

4.2. The user pays for the goods in the following ways:

4.2.1. using the internet bank "bank-link" services;

4.2.2. with Bank transfer;

5. Delivery of goods

5.1. When choosing a delivery service, the user undertakes to specify the exact delivery address.

5.1.1 the goods can be delivered by SIA CareIndustry or its authorized representative;

5.1.2 The user undertakes to accept the goods from the courier;

5.2. SIA CareIndustry will do everything possible to ensure that the ordered goods are delivered as soon as possible.

5.3. If the User cannot be found at the delivery address specified by the User, SIA CareIndustry has the right to deliver the goods to any other adult at the specified address, but the User has no right to make any claims to SIA CareIndustry regarding the delivery of goods to an inappropriate person.

5.4. If the delivery of goods to the User is not possible due to the fault of the User or circumstances dependent on the User (the User has specified an incorrect address, the User cannot be found at the specified address, the specified address cannot be accessed, etc.), the goods are not sent again, the order is canceled, the User receives money back only for the product , shipping is non-refundable.

5.5. After receiving the goods, the User or his representative checks the conformity of the goods with the ordered and signs the invoice, delivery note or other handover/acceptance document. By signing the invoice, delivery note or other delivery/acceptance document, the User or his representative confirms that the goods have been delivered in good condition. In all cases when the courier delivers the product to the User, if the packaging of the product is wrinkled, wet or otherwise damaged from the outside, the User must indicate (write a comment) in the confirmation of receipt of the shipment or write a separate document about such defects. The user must do this in the presence of the courier. SIA CareIndustry is not responsible for defects in the goods that were obvious at the time of delivery, but were not indicated in the goods delivery confirmation.

6. Quality of goods

6.1. The characteristics of all products sold by are indicated in the product description for each product.

6.2. products are subject to the warranty specified in the relevant legislation.

7. Return of goods


7.1. If the User is a consumer within the meaning of the Law on the Protection of Consumer Rights (a natural person who purchases a product for a purpose that is not related to its economic activity), the User can use the right of refusal. In compliance with the provisions of the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Regulations on distance contracts", the consumer has the right to return the purchased product to SIA CareIndustry within 14 calendar days.

7.2. The user informs SIA CareIndustry about the return by notifying it in writing (e-mail) indicating the object of return and the order number. When returning the product(s), the User can use the attached right of withdrawal form, and must specify the User's bank account number in his/her e-mail set with the form.

7.3. Goods are returned subject to the following conditions:

7.3.1. the returned item(s) must be in the original packaging;

7.3.2. the goods must not be damaged;

7.3.3. the goods have not been used, have not lost their commercial appearance (labels, safety films, etc.) (this does not apply to products already damaged during delivery);

7.3.4. the product to be sent back must be in the same condition as it was when the product was received;

7.3.5. SIA CareIndustry has the right to refuse to accept the product back if the deadlines for returning the products were not met;

7.3.6. The user must bear the cost of the return;

7.3.7. Refunds for returned goods are made only by bank transfer to the bank account specified in the user's return document.

7.3.8 The user is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The user is responsible for any kind of decrease in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product's characteristics or operation. The goods must be undamaged, undamaged (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same package as it was received, with the purchase document and other product accessories. If the product is not fully assembled, damaged, messy or not properly packed, SIA CareIndustry has the right not to accept the product, as well as not to refund the money paid by the User for the product.

7.3.9 For goods that the user returns to SIA CareIndustry following the procedures set out in the Terms of Use, SIA CareIndustry agrees to refund the money to the User as soon as possible, but no later than within 30 (thirty) calendar days.

8. Notices on the availability of goods

If you set up availability monitoring for unavailable items, we will notify you when the item is back in stock by sending an email to the email address you provided.

9. Exchange of information

9.1. SIA CareIndustry communicates with the User using e-mail, postal address or phone number. The user can use any of the communication methods listed in the Contact section of

10. Liability

10.1. SIA CareIndustry is released from any responsibility in all cases where losses occur due to the fact that the User-buyer acts contrary to the usage procedure specified in these Terms of Use.

10.2. In case of damages, the guilty party compensates the other party for the direct damages.

10.3. SIA CareIndustry is not responsible for non-compliance of the color, shape or other parameters of the product shown in the images of the store with the actual characteristics of the product.

10.4. CareIndustry Ltd. shall not be liable for any delay or failure to perform obligations or other defaults caused by circumstances and obstacles beyond CareIndustry Ltd.'s reasonable control, including but not limited to strikes, government orders, acts of war or national emergencies state, terrorist threats or acts of terrorism, environmental or climate anomalies, non-performance by third parties, disruptions in the Internet connection, as well as failure of computer equipment and software. In case of such force majeure circumstances, SIA CareIndustry will try to eliminate the resulting delays as soon as possible.

11. Other provisions

11.1. The relationship between the User and SIA CareIndustry is governed by these Terms of Use, as well as the legislation of the Republic of Latvia.

11.2. In case of any questions or disagreements, the User contacts SIA CareIndustry's customer service by phone or e-mail. All parties who have arisen disagreements shall be resolved by negotiation as much as possible. If no agreement is reached, the dispute is referred to the court in accordance with the legislation of the Republic of Latvia.


SIA CareIndustry undertakes to protect the confidentiality of your personal data.

We value your concern for privacy, so these commitments will help you understand how and why information obtained while using the website is used. The privacy policy describes the processing of personal data basic principles.


There are two types of information that SIA CareIndustry can ask you for: anonymous and personal data.

1. Anonymous data

Anonymous data is not personally identifiable, it consists of registry and application files, as well as cookies, such as your IP address, domain name or information about the use of the website, which will be used only for administrative purposes, managing the page, as well as the use of the page and for trend analysis. We do not associate the information stored in cookies with the personal data you have provided on our site.

The website uses industry-standard analytics packages that automatically collect limited information about website visitors and store this information in an archive of server logs.

1.1. Cookies

The website uses programs that create cookies, allowing the user to browse the pages and storing information about the visited pages. They may be used to facilitate and speed up access to website features, such as authorization and/or revisiting. Cookies are very small text files that are stored on computers for reference purposes.

The data is anonymous and the information collected using cookies is sent to Google to create statistical reports on the website. When you visit our website, cookies automatically collect information about your visit, such as your IP address, domain name, browser and operating system type. You have the option to block the use of cookies.

How can you restrict cookies?

The settings for the use of cookies are available in your web browser; most browsers automatically accept cookies by default. Your web browser can completely block or limit the types of cookies you choose. However, it may also limit the functionality of our website and you may not be able to use all the features we offer, including logging into your customer account.

As an alternative, you can use the anonymous browser mode, which does not completely prevent the use of cookies, but rather anonymizes them better and does not save the history of visited websites.

Information about cookie settings options can be found in the following links, as well as in the documentation of web browsers.

  • Chrome web browser
  • Firefox web browser
  • Internet Explorer web browser
  • Smart devices with the Android operating system
  • Smart devices "iPhone" and "iPad"

1.2. Google Analytics

CareIndustry SIA website uses Google Analytics, which helps to analyze how visitors use the website. This tool uses cookies - text files that are placed on your computer - to anonymously collect information about standard Internet registration and visitor behavior. This information and your IP address are sent to Google.

We will never use, nor allow third parties to use, this statistical analysis tool to track and obtain confidential information about our website visitors.

Neither we nor Google will associate the IP address with the individual computer user and any other data available to Google, except when you submit personal data in the form to be filled on our website.

1.3. Personal data

Personal data is any information that personally identifies you, such as your name, address, email address or telephone number. No registration is required to access or use this website. This information comes to us when you participate in a contest, sign up for our newsletter or engage in other online activities, such as leaving comments, etc. .

If you register and submit personal data during this process, rest assured that this information will not be distributed to third parties without your permission. In addition, you have the option to correct, replace or delete this information: You can request to correct, update or delete it by sending us an e-mail at

If you submit your e-mail address and/or name to receive news from us, this information will not be distributed to third parties without your permission.

1.4. What personal data do we process?

  • Purchase of goods and services

Most often, we process personal data in order to fulfill a purchase contract - to successfully process your order received on our website, app or via our customer service phone and to send you the goods. The e-mail address and telephone number are used to send an order confirmation, to confirm receipt of payment or to send an electronic invoice, as well as to inform you about the status of the order and to contact you about any other matter related to the order.

  • Customer account

If you are a registered user, we process your personal data in order to fulfill a contract, e.g. to maintain a customer account for which we offer various benefits.

  • Marketing offers

We send commercial information about products similar to the ones you have purchased so far. You can always opt out of receiving these emails by using the "Unsubscribe" link in the footer of each such email. If you opt out of receiving commercial information, we will no longer use electronic means of communication for this purpose. Opting out of receiving commercial information is free of charge.

1.5. If you visit or create content on our website.

When you visit our website, we collect various types of information about your visit - IP address, browser settings, preferred language and websites visited, including the times of their visits. We also monitor your movement around the website, such as which links you click, so that we can customize the content you see, offering you products and content that you might find useful.

When you visit our website, we store and then read cookies in your web browser and on the device you use; cookies are discussed in a separate chapter of these guidelines.

However, in addition to cookies, we also process information about your behavior on the website, your IP address and data provided by your browser, in particular the screen resolution, your device's operating system, including version, and language settings.

We may also connect you to social networks, including automatically logging you into an account you created for that social network. To establish a connection, we use social network plugins on our website, especially blogs, add sharing buttons that allow you to share content of interest to your social network profile. Once connected, you may see personalized offers and targeted advertisements linked to our website on social networks and other websites.

To get you even more involved in the world of beauty, we allow you to be active on our website and create its content, for example by writing reviews about the products you buy and pointing out their benefits, and by commenting on our blog articles. You can create such content without a customer account. These publications may contain the first and last name you entered on the form. You are responsible for your content and the actions you take on our website, so we recommend that you do not share personal information that you do not want to be publicly available with this content.

Our website may contain links to other websites that may contain useful information. Therefore, we would like to point out that the owners and operators of such websites may be other companies and organizations that process data in accordance with their own privacy guidelines. Our company cannot control this processing and is not responsible for any information, materials, goods or services available on or through these websites.

1.6. If you contact us by customer service phone or social networks

If you decide to contact our customer service by phone or e-mail, we record and monitor the conversations as well as the e-mail communication.

If you contact us regarding your request via our website or selected social network profiles, the processing of your personal data is exclusively governed by the privacy guidelines of the company operating the relevant social network.

1.7. Importance of registration

Careindustry blogs, forums, e-magazines, message boards, etc. are available. possibility to leave comments or add articles. It is possible to apply to receive news from us: e-mail address and name must be provided. This communication includes information about industry and our news, special offers and advertisements for goods and services. You may opt-out of any part of this service, or of this service altogether, by clicking on the "unsubscribe" link found in each email we send you.

Important! Please note that if you post comments or articles to any of the forums, e-journals or message boards on this website, any personal data contained therein will be accessible and usable by anyone who reads or views those comments or articles. We are not responsible for any personal data you choose to provide through these channels.

1.8. Third parties and third party websites

We respect your privacy, so any information collected on this website will be kept confidential. It will not be sold or used in any way that could harm you. This website may contain links to other websites, the privacy policies of which we are not responsible for, so we recommend that you familiarize yourself with the privacy policies of each website, regardless of whether our website links to them or not.

1.9. Consent and Privacy Policy Changes

By using and/or participating in the activities, you confirm your acceptance of the terms of the privacy policy. If you do not agree to this privacy policy, please do not submit personal information on this website. We follow industry standards to protect any information you submit to us, however please note that no method of electronic storage will ever be 100%safe. Therefore, like any other organization, we cannot guarantee the absolute security of your information.

SIA CareIndustry may make changes to the privacy policy at any time and at its sole discretion. Amendments take effect after they are published on the homepage. It is your responsibility to periodically review this privacy policy to ensure that you are familiar with any changes.


We reserve the right to disclose your personal data as required by law and when we believe disclosure is necessary to protect our rights and/or to comply with legal actions, subpoenas or legal process.